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Terms & Conditions

Please read these terms carefully

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CruZen is Philadelphia's all-in-one, on-demand car care platform. With our Drive+ membership, enjoy a free annual oil change, unlimited fluid top-offs, 20% off every other service, priority support, and peace of mind knowing certified, background-checked mechanics are always just a tap away.

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DoloomaPowered by Dolooma

Terms & Conditions — Dolooma Towing

Effective Date: March 2025

By accessing this website or using Dolooma Towing, you agree to the following Terms & Conditions. If you do not agree, please do not use our services or website.

Services Provided

Dolooma Towing provides roadside assistance services including, but not limited to:

  • Jump starts
  • Lockouts
  • Tire services
  • Fuel delivery
  • Battery services
  • Light mechanical services (when applicable)
  • EV roadside support
  • Winch out services

Service availability may vary by location, weather, traffic, and technician availability.

No Guarantee of Results

While we strive to resolve roadside issues efficiently, we do not guarantee that all vehicle problems can be fixed roadside. Some situations may require towing or additional services.

User Responsibilities

By requesting service, you agree to:

  • Provide accurate location and vehicle information
  • Ensure the vehicle is accessible and safe to service
  • Follow technician instructions during service

Dolooma Towing is not responsible for delays or service issues caused by inaccurate information or unsafe conditions.

Pricing and Payment

  • Pricing is based on service type, location, time, and complexity
  • Prices will be communicated prior to or at the time of service when possible
  • Payment is due at the time of service unless otherwise agreed
  • Additional charges may apply for after-hours, specialty vehicles, or complex service conditions

Limitation of Liability

To the fullest extent permitted by law:

  • Dolooma Towing is not liable for indirect, incidental, or consequential damages
  • Our liability is limited to the amount paid for the service rendered
  • We are not responsible for pre-existing vehicle conditions, mechanical failures, or damage unrelated to our service

Indemnification

You agree to indemnify and hold harmless Dolooma Towing from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with site security or functionality
  • Submit false or misleading information

All website content is owned by Dolooma Towing and may not be copied or used without permission.

Governing Law

These Terms & Conditions are governed by applicable state and federal law.

Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of the updated terms.

Contact Information

For questions regarding these Terms & Conditions, please contact us directly.